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Welcome to GardenWood Flooring

We have over thirty years of manufacturing experience and we meet or exceed stringent U.S. flooring standards. Because of our strict quality assurance and quality control process, our products are one of the best on the market.

Have a Question?

Monday - Friday: 8:00am - 5:00pm eastern 4208 Sarellen Road, Henrico, VA 23231 marketing@gardenwoodflooring.com

Lifetime Warranty

Lifetime Structural Integrity Warranty

GardenWood

warrants, to the original purchaser, that its products, in their original manufactured condition, will be free from manufacturing defects in milling, dimension, and grade for the lifetime of the floor. Structural integrity does not cover the normal expansion and contraction that solid wood floors may experience between boards at different times during the year. If minor separations do occur, they are not covered by this warranty. Cupping or crowning due to excessive moisture or humidity is not covered by this   warranty.

Lifetime Wear Layer Warranty

GardenWood warrants, to the original purchaser, that its surface wear layer will not wear through or separate from the wood for the lifetime of the floor from the original date of purchase, on all prefinished products, when used in normal residential traffic conditions.

The use of products not formulated for your GardenWood Floor may damage your floor and void the warranty.

 

GardenWood Warranty Exclusions

The patterns and color variations created in a living tree are like all of nature – never repeated. Naturally occurring wood characteristics such as mineral streaks, knots, variations in grain and color, are not considered defects. Your newly installed floor will vary from samples or pictures shown – this variation is not covered by our warranty. Also, species, age, character, and exposure to sunlight may keep new or replacement flooring from matching existing flooring or samples. Because hardwood flooring is a natural product, it will expand and contract due to seasonal moisture level changes.

All wood flooring will undergo natural color changes due to the effects of sunlight and /or ultraviolet light and changes are not covered by our warranty. Area rugs and other furnishings should be moved occasionally as they block sunlight and may give the appearance of discoloration under the rug. This is not a product defect.

GardenWood warranties exclude indentations, scratches or damages caused by misuse, negligence, accidents, fire, erosion, insects, pets, shoes, pebbles, sand, other abrasives, lack of proper maintenance, insufficient protection on furniture, and misuse or improper alterations of the manufactured product. Damage due to water and/or moisture, including, but not limited to damage resulting from broken or leaking pipes, wet mopping, weather conditions or natural disasters, is excluded from GardenWood warranties.

INSTALLATION OF ANY FLOORING CONSTITUTES ACCEPTANCE OF ITS GRADE, MILLING, AND FINISH. As GardenWood has no control over installation methods or site conditions, we cannot warranty any installation or site related issue.

Gloss reduction is not considered surface wear; therefore, it is not covered under this warranty.

This writing is the complete and exclusive statement of the warranty, and is in lieu of all other expressed and/or statutory warranties. GardenWood assumes no liability for incidental or consequential damages.

Claims Information

In the unlikely event that any portion of your GardenWood floor should fail with respect to the provisions of the warranties, GardenWood, at its sole option, to the original purchaser, will repair, refinish or replace such portion, at no cost to you, with the same product of equal value. In the unlikely event that GardenWood is not able to correct the failure after a reasonable number of attempts, GardenWood will refund, if requested, the purchase price for the portion of the floor that fails.

GardenWood reserves the right to have its representative inspect the floor and remove samples for technical analysis.

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